fcash Privacy Policy – How Your Personal Data Is Handled

When you create an account on fcash, we collect basic registration details including your name, email address, mobile number, and date of birth. These details are required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming participation in the Philippines. We also collect account activity data such as lottery entries, rewards history, voucher redemptions, and payment transaction records so that your account functions correctly and your balance remains accurate. Technical data — including your device type, browser version, IP address, and session timestamps — is collected automatically when you access the platform on mobile or desktop. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification in line with Philippine regulations, and we will always notify you clearly before doing so.

Your personal data is used first and foremost to operate your fcash account — processing lottery entries, crediting rewards, applying voucher codes, and recording payment transactions in Philippine pesos (PHP). We also use your contact details to send you transactional notifications such as entry confirmations, draw results, and account security alerts; these communications are essential to the service and cannot be opted out of while your account is active. Aggregate, anonymised usage data helps us improve the platform, identify technical issues, and prioritise new features that Filipino players on mobile find most useful. We may use your email address to send you platform updates or promotional messages where you have given consent; you can withdraw this consent at any time by contacting support. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge.

fcash does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes — this is a firm commitment we make to every Filipino player on the platform. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions and technical infrastructure partners; these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. If required by Philippine law, a court order, or a lawful request from a government authority, we may be obligated to disclose certain account information; we will notify you where legally permitted to do so. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but it will remain subject to the same privacy protections described in this policy. No personal data is transferred outside of the Philippines without appropriate safeguards in place consistent with the Data Privacy Act of 2012.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and operational requirements applicable in the Philippines. Transaction and payment records are kept for a minimum period required by applicable financial regulations, even if your account is closed, to support dispute resolution and audit obligations. Account activity logs such as lottery entry history and rewards records are retained for the duration of your account and up to 12 months after closure unless a longer period is required by law. Once retention periods expire, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you would like to know the specific retention period applicable to a particular category of your data, you may contact us using the details provided in the FAQ section.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. All data transmitted between your device and the fcash platform is encrypted using secure protocols, and sensitive account information such as passwords is stored using one-way hashing so that it cannot be read even by our own staff. Access to personal data within our organisation is strictly limited to personnel who require it to perform their specific roles, and all such staff are bound by confidentiality obligations. We conduct periodic security reviews and apply updates promptly to address newly identified vulnerabilities in our systems. While no online platform can guarantee absolute security, we take all reasonable steps to maintain a safe environment for Filipino players and will notify affected users promptly in the event of a data breach that poses a significant risk.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, and this Privacy Policy is our primary means of fulfilling that obligation clearly and accessibly. You have the right to access a copy of the personal data we hold about you, to request corrections to any information that is inaccurate or out of date, and to object to processing that is not strictly necessary for platform operation. You may also request the deletion of your personal data subject to any legal or regulatory retention requirements that prevent immediate erasure, and we will respond to such requests within a reasonable timeframe. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team using the contact details listed on the FAQ page; we are committed to responding without unnecessary delay.

fcash uses essential cookies and session tokens to keep you logged in, remember your platform preferences, and ensure that features like your lottery entry basket and rewards dashboard work correctly across your session. These functional cookies are strictly necessary for the platform to operate and are placed automatically when you access the site on any device. We do not use third-party advertising cookies or cross-site tracking technologies, meaning your activity on fcash is not shared with external ad networks or data brokers. You may configure your browser to block or delete cookies, but please be aware that doing so may prevent certain platform features from working as expected. Session data is cleared automatically when you log out or your session expires, and persistent preference data is refreshed periodically to ensure it remains current with your account settings.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new features that affect data handling, or updates to applicable Philippine law and regulations. When significant changes are made, we will post the revised policy on this page with an updated effective date, and where appropriate we will also notify registered players by email. Your continued use of the fcash platform after any update is posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain fully informed about how your personal data is being handled. If you have questions about any aspect of this policy or wish to raise a concern, you are welcome to contact our support team at any time via the details available on the FAQ page.